Refund policy

Returns

We are unable to offer refunds or exchanges for change-of-mind purchases.

However, if your product arrives damaged or faulty, we’ll happily provide a refund or replacement.

 

Damages and issues

If your product arrives damaged or faulty, we’ll happily provide a refund or replacement.

 

Cancellations

If you need to cancel your order, we recommend contacting us as soon as possible.

Orders are processed quickly and sent for dispatch shortly after being placed, so while we’ll do our best to accommodate cancellations, it may not always be possible—especially during busy times. 

For any cancellation inquiries, please reach out to us at ask@kine.com.au.